Your privacy is our responsibility

01 Introduction & Scope of Policy

gbets is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how gbets collects your personal information, how it is used, and how we keep that information secure.

This Policy applies to the gbets.bar website and all services under it. By using our platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, we recommend contacting us before using the platform.

gbets always strives to present this Policy in simple, clear, and understandable language so you can easily know what is happening with your information.

02 What information we collect

To provide and improve our services, gbets may collect the following types of information:

a) Information provided directly

• Name, email address, phone number, and date of birth
• National ID card or passport details for identity verification
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, or bank account details)
• Information provided when contacting our support team
• Information provided when creating an account or updating settings

b) Automatically collected information

• IP address and device type (mobile, desktop)
• Browser version and operating system information
• Browsing activity on the platform and gaming history
• Login time, session duration, and cookie data
• Transaction history and records of amounts

c) Information received from third parties

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, banks)
• Information from identity verification service providers
• Information used for fraud prevention measures

03 Purpose of using your information

gbets uses your information only for the following legitimate purposes:

• Account management: To create, verify, and manage your gbets account.
• Service delivery: To smoothly operate services related to betting, gaming, deposits, withdrawals, and bonuses.
• Identity verification: To confirm your identity and ensure access is granted only to authorised users.
• Financial transactions: To complete secure deposit and withdrawal processes.
• Customer support: To enable our support team to resolve your issues and answer your questions.
• Fraud prevention: To prevent unauthorised access, fraudulent activity, and money laundering.
• Responsible gaming: To monitor your gaming behaviour and enforce responsible gaming policies.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyse user experience and further improve the platform.

04 Data security measures

gbets uses the latest technology and processes to protect your personal information. The key elements of our security framework are described below:

• SSL encryption: All data transmission on our platform is secured through 256-bit SSL/TLS encryption.
• Secure data storage: Your information is stored on encrypted servers and protected from unauthorised access.
• Access control: Only authorised staff can view your information on a need-to-know basis.
• Regular security audits: Our systems undergo regular security audits and penetration testing.
• Fair play assurance: All gaming and financial activities are conducted on the basis of transparency and fairness.
• Two-factor authentication: An option is available to add an extra layer of security to your account.

It should be noted, however, that no method of transmitting information over the internet or digital storage is 100% secure. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.

05 Sharing & disclosure of information

gbets does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

With service providers

Information may be shared with trusted third parties who assist in operating our services, such as payment processors (bKash, Nagad, Rocket, and banks), identity verification services, and technology service providers. All such parties are bound by strict confidentiality agreements with us.

For legal requirements

gbets may be required to disclose information in response to a court order, a lawful request from a government authority, or to fulfil a legal obligation. We always follow the legal process and disclose only the minimum information necessary.

In the event of business changes

In the event of business changes such as a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance.

With your consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

06 Cookie Policy

gbets uses cookies to improve your browsing experience and ensure the functionality of the platform. Cookies are small text files stored on your device.

• Essential cookies: Required for the basic operation of the platform, login sessions, and security. These cannot be disabled.
• Functional cookies: Used for your preferences, language settings, and personalised experience.
• Analytics cookies: Used to collect platform statistics and improve services.
• Security cookies: Help detect and prevent fraudulent activity.

You can control or disable non-essential cookies through your browser settings. However, disabling some cookies may limit certain platform functionality.

07 Data retention period

gbets retains your personal information only for as long as necessary. When determining retention periods, we consider the following:

• Information required to provide services is retained for as long as your account remains active.
• Financial transaction records are retained for a specific period in accordance with legal and regulatory requirements.
• Even after an account is closed, information necessary to fulfil legal obligations and resolve disputes is retained for a defined period.
• Once the required period has ended, information is securely deleted or anonymised.

08 Your rights

As a gbets user, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right of rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances, unless a legal requirement prevents it.
• Right to restriction of processing: The right to request that processing of your information be limited in certain circumstances.
• Right to object: The right to object to certain types of processing of your information.
• Right to portability: The right to receive the information you have provided in a structured and commonly usable format.

To exercise these rights or make any request about your information, please contact our support team. We will generally respond to your request within a reasonable time. In some cases, it may not be possible to fully delete information due to legal obligations.

09 Policy on minors

gbets strictly provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during our registration process. If we become aware that someone under the age of 21 has used our platform, their account will be immediately closed and any collected information will be deleted.

If a parent or guardian believes their minor child has used our platform, please contact us immediately.

10 Policy changes

gbets reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a special notice on the website.
• By sending a notification to your registered email.
• By requesting your consent to the updated Policy when you log in to the platform.

Continued use of our platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend revisiting this page from time to time.

11 International data transfers

Our servers and service providers may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, gbets ensures that:

• Data transfers are carried out under appropriate safeguards.
• All third-party organisations adhere to privacy standards as strict as this Policy.
• International data protection standards are followed.

12 Security breach notification

If a data protection breach unfortunately occurs, gbets will take immediate action:

• The breach will be identified and assessed, and corrective measures will be taken without delay.
• The relevant authorities will be notified in accordance with applicable laws and regulations.
• Users whose data has been affected will be notified as quickly as possible.
• Necessary steps will be taken to prevent such incidents from occurring in the future.

If you notice any suspicious activity on your gbets account, please inform our support team immediately.